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How ek888 Handles Your Personal Information

Your account details, payment activity through JazzCash, Easypaisa or Raast, and browsing behaviour on ek888 are handled under a clear data policy. This page explains what we collect, why we collect it, and how you can request changes or deletion at any time.

Account Data ProtectionPayment PrivacyCookie ControlsData Access Requests
ek888 How ek888 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two things we keep consistent across every account. Here is how we handle the specifics.

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store raw passwords, and session tokens expire after inactivity to reduce unauthorised access risk.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable financial regulations. Closed accounts are retained only as long as legally required.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion by contacting support. We will confirm receipt and act within the timeframe required under applicable rules.

PRIVACY CONTACT

Reach Us About Your Data

If you want to know what data we hold, ask for a correction, or request deletion, our support team handles privacy queries directly. Reach out through any of the channels below and we will respond to your request.

Email Support Send your data request or privacy question to our support address and we will respond within a reasonable timeframe with the details you need.
Live Chat Open the chat window inside your account dashboard to speak with a support agent directly about any privacy concern or data access request.
Account Help Centre Log in and visit the Help section to submit a formal data request form. This creates a tracked record so nothing gets missed.

Common Questions About Your Data

Straight answers to the questions we hear most about how your information is handled on ek888.

We collect your name, contact details, and the payment method you register — JazzCash, Easypaisa, Raast, or card. We also log device and session data to keep your account secure.

We share only what is necessary with payment processors like JazzCash and Easypaisa to complete your transactions. We do not sell personal data to third parties.

Log in, go to the Help section, and submit a data access request. Alternatively, contact support via live chat or email and we will pull together what we hold on your account.

Yes. Submit a deletion request through the Help Centre or contact support directly. We will process it subject to any retention obligations that apply under financial regulations in eligible regions.

Transaction records are kept for as long as your account is active and for the period required by applicable financial record-keeping rules after closure. We do not retain data beyond that.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; some features may work differently if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.